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ISO’s customer focus highlighted in annual report

August 24th, 2010

Demonstrating ISO’s commitment to meeting or exceeding customer needs is the key message of the recently published ISO Annual Report 2009. ISO’s customers are the 162 members of the organization and the myriad of stakeholders that develop, use or rely on ISO standards worldwide.

“Building a strong community of satisfied customers has been a key goal since its creation over 60 years ago,” the report states. “ISO looks for innovative ways to leverage customer satisfaction and events in 2009 highlight that ISO not only satisfies its broad customer base, but its end product – a suite of globally relevant International Standards – continues to drive growth in today’s volatile markets.”

Read more at the ISO website >>

Posted in General News |

Quality Management Principles – Part 6

August 23rd, 2010

The quality management system standards of ISO 9000:2008 series are based on eight quality management principles. These principles can be used by senior management as a framework to guide their organizations towards improved performance.

This is the sixth of eight articles which provide a general perspective on these quality management principles, each giving an overview of one of these principles and showing how they can be applied to form a basis for performance improvement and organizational excellence

Read the rest of this entry »

Posted in Quality Management Principles |

Quality Management Principles: Part 5

August 16th, 2010

The quality management system standards of ISO 9000:2008 series are based on eight quality management principles. These principles can be used by senior management as a framework to guide their organizations towards improved performance.

This is the fifth of eight articles which provide a general perspective on these quality management principles, each giving an overview of one of these principles and showing how they can be applied to form a basis for performance improvement and organizational excellence.

Read the rest of this entry »

Posted in Quality Management Principles |

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