Quality Management Systems'Continuous Improvement is better than delayed perfection' - Mark Twain What is a management system?A management system is a set of documents that describe how you manage your business processes. These documents can take many forms. A system might be expected to comprise flowcharts, policies, procedures, work instructions and a number of standard forms. Typically a system will contain 4 elements: - Policies
- Organisation charts
- Management procedures
- Operating procedures
 Why you need a management systemThe purpose of a documented management system is to provide you with control and consistency in delivering your business objectives. Having a documented management system brings the following benefits: Increased- Buissness turnover
- Profit
- Customer Satisfaction
- Value
- Durability
Reduced- Running costs
- Cost of Failure
- Waste
- Stress
- Customer complaints
How The Quality Team can helpThe Quality Team use a five stage model to help you develop a management system that meets all your needs and allows you to consistently achieve your business objectives. In summary these stages are: Establish policies and objectives Review business processes and develop high level control documents Develop detailed low-level documents Implement these processes Review the effectiveness of the system
The time and effort required to complete each of these stages will vary dependent upon the nature and complexity of your business. Management systems can be designed to meet the requirements of any number of national and international standards ( eg; ISO 9001:2000, ISO 14001:2004). The Quality Team model is used to design a system that suits your specific business needs. This includes compliance with any of these standards where required. To discuss your needs, Contact Us today for an informal no obligation chat. Call 0845 020 4234 or email at
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